Have Questions?

How do I pick the right size?

Once you are on the collection page, check the size filter (XS-XXXL) and input your correct size. If you’re not sure about your size, click on the size chart to check your body measurements.

How do I send you my precise body measurements?

To send us your correct body measurements, go to the ‘measurements’ section on your account page, and input your correct body measurements before placing your order and we will have the outfit altered to your size.

What is the deadline for submitting my measurements?

Once you place your order with us, we send you an email and sms with the specified date to submit your body measurements. We would request you to send us the measurements by the date mentioned else we will have to cancel your order and we will hate to do so.

What if I don’t like the fit of the garment when it is delivered?

If the measurements of the product delivered differ from what you had provided, our in-house team is responsible for cross checking the measurements and the refund will be processed only in the case of any discrepancy.

If you are in Delhi NCR, we will re-alter the garment to match your correct body measurements. All you have to do is WhatsApp/call us on +91-9599444575 or email us at care@stage3.co and we will have it collected, re-altered and delivered again.

Can you help me pick out a style?

Finding the right outfit can be tricky but our stylists are here to help everyday, Monday to Sunday 10am to 8pm. Call or whatsapp us on +91-9599444575 and let us help you look fabulous.

How we care for your occasion?

Fit - We want our outfits to fit you well so we tailor it to the measurements you share with us.

Cleaning - Our outfits will always be as good as new. Each outfit is dry cleaned using the most modern eco-friendly techniques in the business. It is then steam pressed and finished by a QC team that has worked for years with top fashion designers. You will love the way we take care of our garments, we promise!

Styling - Have any questions about whether a look will suit or fit you? Or just want to talk to someone about your special occasion? Our in-house stylists are just a phone call away. WhatsApp/ call us on +91-9599444575 or email us at care@stage3.co

How do you ensure hygiene for the outfits?

At Stage3, we maintain very high hygiene standards to make sure you have a good experience. Our outfits will always be as good as new. Each outfit is dry cleaned using the most modern eco-friendly techniques in the business. It is then steam pressed and finished by a QC team that has worked for years with top fashion designers. You will not be disappointed, we promise!

How do you ensure the right fit?

We want our outfit to fit you well so we custom fit it to the measurements you share with us.

What is the security deposit?

Every time you reserve an outfit you will be asked to pay a security deposit that is equal or more than the rental price of your outfit. Since all our garments are authentic designer pieces, the security deposit is just standard protocol and serves as an insurance cover for our outfits whilst they are with you.

When will I get my deposit back?

The security deposit is an assurance we keep whilst you have the outfit. We will refund your deposit in full once the outfit is returned and has passed inspection. The transfer will reflect in your bank account within 7 working days of it reaching us.

What if I damage the outfit?

We know that you'll treat these outfits as if they were your own. We also know that routine wear and tear such as a few sequins falling off is unavoidable. However, if we find ‘significant damage’ to the outfit or there is a large stain that cannot be removed through our standard dry cleaning process, we will have to charge you to restore it. The charge will depend on the nature of the damage.

If the damage is so large that it results in a ‘substantial loss’, which means we can no longer rent the outfit, we will have to charge you up to 100% of the retail value of the damaged product. You can, however, keep the outfit, as we can no longer rent it to other customers.

What if the outfit delivered to me is already damaged?

A complete refund will be provided if the product delivered is not in the proper condition or bears any defects (proof required).

What if I don't like the fit of the outfit when it is delivered?

If the measurements of the product delivered differ from what you had provided, our in-house team is responsible for cross-checking the measurements and the refund will be processed only in the case of any discrepancy.

What if my outfit delivery gets delayed?

A complete refund will be provided in the rare case of delayed delivery from our end.

How do I place an order on Stage3?

It’s pretty simple!

Step 1: Select the perfect look from our collection of authentic designer outfits and accessories.
Step 2: Pick a date on the calendar. Click on reserve now.
Step 3: Add your delivery address and make the payment.

Yay! You’re all done and an email will be sent to you for your correct body measurements. Add those and your order is confirmed for delivery.

Can you help me pick the outfit?

Have any questions about whether a look will suit or fit you? Or just want to talk to someone about your special occasion? Our in-house stylists are just a phone call away. WhatsApp/ call us on +91-9599444575 or email us at care@stage3.co

What does ‘Occasion date‘ mean?

The occasion date refers to the date you want the outfit for. At Stage3 you can reserve an outfit as much as 90 days in advance.

How long can I keep an outfit?

You have the option to reserve a look for 3 or 6 days. We will deliver it to you on the first day and pick it up on the last.

A 3-day rental means that the look will arrive one day before your occasion, you wear it on the day of the occasion and we pick it up the day after. For instance, if your occasion date is the 20th, we will deliver the outfit to you on the 19th and pick it up on the 21st.

A 6-day rental is great for when you are travelling or need flexibility on when you want to wear the piece. In the case of a 6-day rental, we deliver the outfit one day before the occasion, you can wear it on any of the days thereafter, and we will pick it up on the 6th day.

What happens if I want to extend my rental period?

If you happen to love the look so much that you want to extend your rental period then WhatsApp/ call us on +91-9599444575 or drop us an email on care@stage3.co. Our looks are usually pre-booked for other clients, but we will do our best to accommodate you.

How do I make a payment?

You can pay using a credit card, debit card or net banking. Please note that we will charge you at the time of placing the order, not on delivery. If you are in Delhi NCR, you can even avail cash/ check on delivery (and with COD, you can place an order up to to six weeks in advance).

Where do you deliver to?

We are slowly expanding across India. At the moment we only deliver to Delhi NCR, Mumbai, Chandigarh, Bangalore, Hyderabad, Kolkata, Pune, Goa, Jaipur, Lucknow, Nagpur, Ahmedabad and Ludhiana. If you don’t find your city listed on our website, WhatsApp/ call us on +91-9599444575 or write to us at care@stage3.co and we will do our best to accommodate you.

When will it be delivered?

We will deliver your order one day before the date of your occasion. Our delivery timings are between 10 am-8 pm. A member of our team will call you one day before to confirm your availability and to make sure it is delivered on time and looking perfect.

What happens if I am not at home when you deliver?

Our delivery team will call you before the order is dispatched from our warehouse. You can let them know if you need to change the time of delivery. Our standard delivery timings are 10 am-8 pm, Mon-Sat.

What if I want to change the date of delivery?

At Stage3, we work tirelessly behind the scenes to create an exhilarating fashion experience for you. This process involves a lot of moving parts, so we hope you understand our position when we say that we cannot guarantee that your outfit will be available for the new delivery date. However, we will try our best to help you out. Send us an email at care@stage3.co or WhatsApp/ call us on +91-9599444575 and we’ll see what we can do to help you out.

When do I have to return the outfit?

Once your rental period is done! Our booking cycle is either 3 days or 6 days. Don’t stress, we will handle the collection. Our courier will pick up the outfit on the 3rd or 6th day depending on the booking. We will call and/or email you the day before to confirm that you will be available. If you love your look so much that you want to hang on to it for a little longer, send us an email at care@stage3.co or WhatsApp/ call us on +91-9599444575 and we’ll see what we can do to help you out.

How do I return the outfit?

Follow the packaging instructions written on the box, sent to you by email. The outfits are delicate, so please be careful when packaging them, and don’t forget to return any accessories that you may have borrowed! We will pick up the outfit on the 3rd or 6th day depending on the booking and will confirm the time a day before.

What if I’m late returning the outfit?

Ouch! We’d hate for that to happen and encourage you to avoid that at all costs. We rely on you to return our products on time so that we are able to fulfill our promise to our other customers. Sadly, we will have to charge a late fee of ₹1,000/day for any delay – this will be adjusted against your security deposit.

My occasion is cancelled/postponed, do I still need to pay cancellation charges?

If your occasion is postponed, we'll make arrangements to adjust the order dates, provided the outfit is available on the new dates. However, in light of the current COVID-19 situation, a cancellation fee of 100% will be charged, if you cancel your order within 2 weeks of the occasion date. For any orders canceled prior, a cancellation fee of 50% will be charged.

How do I make the payment?

You can pay using a credit card, debit card, net banking or by cash on delivery. Please note that we will charge you at the time of placing the order, not on delivery. You can avail COD option if you place an order up to to six weeks in advance.

How do I list my garment on Stage3?

If you own an authentic designer piece of clothing which you no longer wish to wear, and is in good condition to list, you can fill this form. Our team will get in touch and guide you through the process.

Who will be responsible for picking up the outfit from my place?

Don’t worry about it! Pick up will be done free of charge by Stage3.

How long will it take for you to list my garment on Stage3’s website?

Once we’ve received your garment, it will take us at least 7 working days to check for authenticity, quality and to do a photoshoot before we showcase your garment on Stage3’s website.

How will Stage3 decide on a price for my garment?

Depending on the usage and condition of the garment, the final price will be set by Stage3’s fashion experts with full consent from the lister.

When will I get paid for my garment once it’s rented?

Payments will be processed monthly based on all orders served in the previous month.

What happens if my garment is rejected by Stage3 for sale on their website?

If for some reason our experts feel that your garment does not meet the Stage3 requirements, it will be sent back to you free of charge within a week.